Privacy policy

Last updated: June 2026

1. Who we are

This website is operated by the clinic of Op. Dr. Nuran Kalekoğlu Erkalp (“we”, “us”, “our”), an ear-nose-throat and rhinoplasty practice based in Bahçelievler, İstanbul, Türkiye. We are the data controller responsible for the personal information described in this policy.

2. The information we collect

We collect information that you choose to give us, and a limited amount of information collected automatically when you use this website:

• Contact details — such as your name, email address, telephone or WhatsApp number, and country.
• Health information you choose to share — for example photographs, your medical history, and details of what you would like to change, sent so we can give you an informed opinion.
• Enquiry content — the messages you send us through forms, WhatsApp, email or social media.
• Website usage data — such as your IP address, browser type, pages viewed and similar technical information collected through cookies.

3. How we use your information

• To respond to your enquiry and provide an initial opinion or consultation.
• To plan, arrange and provide treatment and aftercare if you choose to proceed.
• To arrange appointments, travel coordination and follow-up where relevant.
• To improve our website and understand how it is used.
• To comply with our legal, regulatory and medical record-keeping obligations.

4. Our legal basis for using your information

Depending on the situation, we rely on one or more of the following legal bases: your consent; the performance of a contract with you (or steps taken at your request before entering into one); our legitimate interests in responding to enquiries and running our practice; and compliance with a legal obligation. For health information, we rely on your explicit consent and, where applicable, the provision of healthcare.

5. Health and other sensitive information

Information about your health is treated as a special category of personal data and is given extra protection. We only collect it when you choose to share it with us, we use it solely to assess and provide care, and we limit access to those directly involved in your treatment.

6. Who we share your information with

We do not sell your personal information. We may share it, only as necessary, with:

• The clinical team and the accredited hospital involved in your care.
• Trusted service providers who support our practice (for example IT, hosting and communication tools), under appropriate confidentiality obligations.
• Authorities or professional bodies where we are required to do so by law.

7. International data transfers

As we care for patients from the UK, Germany and across Europe, your information may be processed in Türkiye. Where information is transferred internationally, we take appropriate steps to ensure it remains protected to an equivalent standard.

8. How long we keep your information

We keep your information only for as long as necessary for the purposes set out above, including to meet medical record-keeping and legal requirements. When it is no longer needed, it is securely deleted or anonymised.

9. Your rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information in certain circumstances.
• Restrict or object to certain processing.
• Request a copy of certain information in a portable format.
• Withdraw consent at any time, without affecting processing already carried out.
• Lodge a complaint with your local data protection authority (for example the UK ICO, or the relevant authority in your country).

10. How we keep your information secure

We use appropriate technical and organisational measures to protect your information against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, but we work to protect your data at all times.

11. Cookies

This website uses cookies and similar technologies. For details of which cookies we use and how to control them, please see our Cookies Policy.

12. Children’s privacy

This website and our services are intended for adults. We do not knowingly collect information from children without the involvement of a parent or guardian.

13. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

14. Contact us

For any question about this policy or to exercise your rights, please contact us at our contact page, on WhatsApp, or by email at [insert clinic email].